OUR TEAM

Alaina Gross

Receptionist/Account Executive

(989) 817-4293

Alaina joined the General Agency team in 2016 as the Front Desk Receptionist. She is a Beal City resident and received her Associate’s degree in Business Administration from Mid Michigan College. Alaina has a strong background in customer service and will be continuing her education and pursue the Certified Insurance Service Representative Designation within the year.   

Alyssa Schooley

Employee Benefits Agent

(989) 817-4313

Alyssa joined the General Agency in 2018 and holds a Michigan Accident, Health and Life Producer License. Alyssa is a graduate of Mid-Michigan College with her Associate's in Business Management and her background includes many years’ experience in sales and service within the communications & technology industries. Alyssa specializes in the select small group policies and policy management.

Bonnie Johnson-Hayward, PHR, SHRM-CP, CIC, AAI, CAWC, CFMLS, CCWS

Chief Operating Officer

(989) 817-4255

Bonnie joined the General Agency Company in 1996 after six years of Producing and Management experience within the industry. She currently serves as an agency owner and Chief Operating Officer with an extensive background in Commercial Insurance, Business Management, Insurance Education, and Human Resources.

 

Bonnie is active in pursuing and providing continuing education, completed her graduate degree in 2016 through Central Michigan University and fostering the growth of future talent within the industry by serving as an adjunct professor within the Risk Management Program at Northwood University. Bonnie is a member of the Society of Insurance Trainers and Educators, and board member for the Michigan Association of Insurance Agents, the Michigan Chapter of Claims and Litigation Management Alliance, the Business Advisory Committee (Northwood University and Mid-Michigan College of Central Michigan), 1016 Org. and is an active member of the Society of Human Resource Management.

Chanin Frank, CIC, CISR, AAI

Finance/IT Coordinator

(989) 817-4272

Chanin joined the General Agency Company as a Personal Lines Account Executive in 2007 and currently serves as our Finance Coordinator. Chanin holds a Property and Casualty Producer License along with many designations; Certified Insurance Service Representative, Accredited Adviser of Insurance and Certified Insurance Counselor.

Dan Scully, CAWC

Commercial Lines Agent

(989) 817-4246

Dan joined the General Agency Company in 1997 and serves as a Commercial Lines Agent. Dan completed his Bachelor's Degree from Central Michigan University, holds both the Michigan Property and Casualty and Life Producer License. Dan currently serves on the Membership Committee to the Michigan Petroleum Association, and the Michigan Association of Convenience Stores.

Dave Weisenburger, CIC

President

(989) 817-4240

Dave joined the agency in 1987 as a commercial salesman, became an owner and a Vice President when he bought into the business in 1994. On January 1, 2015, Dave became the 5th President of the company in it's 102nd year history, following in the footsteps of his brother Bob, father Jack, grandfather Clifford Carnahan, and great-grandfather Charlie Carnahan.


Dave earned his Associate's Degree from Northwestern Michigan in Petroleum Technology and his Bachelor's Degree from Central Michigan University. Dave is a Licensed Michigan Property and Casualty Agent and holds the Certified Insurance Counselors Professional Designation. He is a member of the Michigan Association of Independent Agents, the Independent Agents and Brokers Association of America and is actively serving on several Boards of Directors and Committees of two Non-Profit organizations. Dave has been married to his wife, Mary for over 25 years and has three sons. His hobbies include hunting, fishing and being out-of-doors.

Emily Lewis, CIC, CISR AAI

Commercial Lines Coordinator

(989) 817-4232

Emily has been with the General Agency Company since 2003 and currently serves as the agency Employee Education and Development Coordinator. Emily earned her Bachelor’s Degree from Alma College, her Juris Doctorate Degree from Indiana University School of Law and is a member of the State Bar of Michigan. Emily holds a Michigan Property & Casualty Producer License; the Certified Insurance Service Representative, Accredited Adviser in Insurance, & Certified Insurance Counselor designations; and is a graduate of the Rollie Denison Leadership Institute.

Jason Clark

Employee Benefits Agent

(989) 817-4312

Jason joined the General Agency Company in 2017 as an Employee Benefits Agent. Jason obtained his degree from Michigan State University and has been working in the Golf industry for 20 years. He has 18 years of management experience, expertise in providing a high level of customer service and has earned the State of Michigan Life & Health Licenses. Jason enjoys volunteering with his church, local youth groups and has served on the planning board for the Mt Pleasant VFW Charity Golf Outing.

Jessica Kile, CISR

Commercial Lines - Account Executive

(989) 817-4269

Jessica joined the General Agency in 2014 and delivers an exemplary and professional customer service experience to our customers. She currently holds a Michigan Property and Casualty License and Certified Insurance Service Representative designation. As a Commercial Lines Account Executive, Jessica's focus includes policy and portfolio management, sales force assistance, and exposure identification for our customers.

Julie Allen

Commercial Lines - Account Executive

(989) 817-4248

Julie joined the General Agency Company in 2019 and works in the Commercial Lines Department as an Account Executive. Julie completed her formal education at Lansing Community College and brings over 20 years of experience working in a professional climate and fully embraces the importance of excellent service and meeting the client’s needs. Julie holds her Michigan Property & Casualty License. She lives in Ithaca with her husband and 2 sons.

Karol Ackels

Employee Benefits - Account Executive

(989) 817-4241

Karol Ackels joined the General Agency in March of 2016 as an Account Executive within the Claims Department and currently serves as an Account Executive for our Employee Benefit Department. Karol attended Davenport University, holds a Michigan Accident, Health and Life Producer License and has extensive experience working in both accounting and payroll. Karol is currently pursuing her Certified Insurance Service Representative (CISR) Industry Designations.

Kelsey Sauve

Personal Lines - Account Executive

(989) 817-4249

Kelsey joined the General Agency in 2019 as a Personal Lines Account Executive. Kelsey’s advanced education was completed through Career Quest and she brings our agency both supervisory and many years’ experience in customer service along with past insurance experience. Having a passion for exemplary service, Kelsey is a great addition to our Personal Lines Team.

Leah Hauck

Employee Benefits - Account Executive

(989) 817-4267

Leah Hauck joined the General Agency Company in 2019 and assists in customer support in the Employee Benefit Department. Leah completed her formal education at Michigan State University, specializing in Kinesiology and Health Promotion. The combination of Leah’s work experience in insurance underwriting and administrative duties paired with her formal education compliments the agency’s mission to provide the very best to our customers.

Lisa Miesch, CISR

Commercial Lines - Account Executive

(989) 817-4264

Lisa Miesch has been with the General Agency Company since 2006 and has experience as an Administrative Assistant and Commercial Lines Account Executive. Currently she serves in the Employee Benefits Department as a Third Party Administrator as well as a Claims Account Executive. Lisa holds a Michigan Property and Casualty Producer License as well as the Certified Insurance Service Representative Designation.

Mike Choinski

Sales Manager

(989) 289-0352

Mike Choinski joined the General Agency and serves as the agency Sales Manager. Mike completed his formal education at the University of Wisconsin and has worked in the insurance industry for most of his career. Mike assists in the agency’s sales efforts and serves as a key influencer working with all agency staff to ultimately exceed production & retention goals.

Ronda Weber

Claims - Account Executive

(989) 817-4234

Ronda joined the General Agency Company in July of 2015. Ronda enjoys working with customers and sales having experience working in retail as an Assistant Manager for over 13 years. Ronda holds a Certificate in Floral Design from Michigan State University and has obtained her Michigan Property & Casualty Producer License.

Shannon Sullivan

Employee Benefits Agent

(989) 817-4242

Shannon joined the General Agency team in 2016 as an Employee Benefits Account Executive. Shannon graduated from Central Michigan University with a Bachelor's of Science in Business Administration, majoring in Human Resource Management. Her experience includes management of an independent medical practice and she is focused on building client relationships. Shannon holds a Michigan Accident, Health and Life Producer License.

Tyler Bowen

Commercial Lines - Account Executive

(989) 817-4309

Tyler Bowen joined the team September 2018 as a full-time account executive. Tyler’s formal education was completed at Northwood University with a focus on Risk Management. Tyler also was very active in the athletic program at Northwood as a college baseball player, winning two championships while attending. Tyler’s future plans with the agency include helping as many customers as he can with their insurance program and continuing to develop his career within the industry.

Alex Weisenburger, CAWC

Commercial Agent

(989) 817-4292

Alex joined the agency in May of 2016 and holds a Michigan Property and Casualty Producer License. He has seasoned experience working with the tree care and forestry industries. Alex has earned his Certified Authority on Worker’s Compensation Designation.

Bev Weeks

Commercial Lines - Account Executive

(989) 817-4236

Bev joined the General Agency in July of 2018 in the Commercial Lines as an Account Executive. Bev has extensive experience in Health Care. She is a graduate from Mid-Michigan College in Applied Health. Bev completed the Michigan Property & Casualty insurance licensing in 2018 and is currently completing her Certified Insurance Service Representative designation.

Breanna Conroy, CISR

Employee Benefits - Account Executive

(989) 817-4268

Breanna Conroy joined the General Agency Company in 2014 and is an Employee Benefits Account Executive specializing in Employee Additions, Terminations and COBRA Compliance. Bre is a Mt. Pleasant resident and has worked in the insurance industry since 2006, holding a Michigan Property and Casualty Producer License. Bre has an extensive background in Customer Service and Personal Lines coverage and has earned the Certified Insurance Service Representative Designation.

Christine Blake, CISR

Commercial Lines Account Executive

(989) 817-4262

Christine started at General Agency in April of 2015 with over 20 years' experience in both Personal Lines and Commercial Lines insurance. Chirstine's industry background includes Customer Service, Licensed Agent, Department Coordinator, and Account Executive. Chistine completed her Property and Casualty, Life, Accident and Health License in 2004 and holds her CISR designation. Christine currently serves as a member of the Coleman Community School Board.

Dana Burns-Greening

Personal Lines - Account Executive

(989) 817-4311

Dana joined the Personal Lines team in May of 2017. She has worked in Customer Service and Management for over 17 years and has a passion for exceptional service. Dana received her Bachelor's of Business Administration from Central Michigan University. Dana holds a Michigan Property & Casualty Producer License and is working towards her CISR designation.

Doug Janes, AHIC

Employee Benefits Agent

(989) 817-4290

Doug started in the insurance industry in 1984 and established one of Michigan’s first Third Party Administration (TPA) firms specializing in employee benefits in 1988. After 32 years of practice, Doug merged his firm with the General Agency Company in April of 2016. As graduate of Central Michigan University, Doug returned to his Alma Matter in 2014 as an adjunct professor teaching Pension Plans and Employee Benefit’s classes for the school of business. Doug is certified in Health Care Reform from the National Association of Health Underwriters is an Accredited Investment Fiduciary. Doug has been active with many community organizations and as a Board of Directors member over the past 30 years including Isabella County’s Economic Development Committee, City of Mt Pleasant Police and Fire Pension Fund, Jaycees, Mt Pleasant Area Chamber of Commerce, Junior Achievement and more.

Emily Ross

Commercial Lines Customer Support

(989) 817-4253

Emily joined the General Agency Company in 2019 and assists in customer support in both the Commercial Lines Department and the Employee Benefit Department. Emily completed her formal education at MidMichigan College and Ross Medical Center. Emily’s experience includes student and administrative support in higher education and this elevated level of experience has been a tremendous asset enhancing the agency’s level of customer service and software utilization for our agency.

Jennifer Reinhardt, AIS, AINS

Commercial Lines Agent

(989) 817-4266

Jennifer began with the agency in 2014 as a Commercial Lines Select Agent and is now an agent in our Commercial Lines Department. Jennifer is a graduate of the Olivet College Insurance and Risk Management Program, holds her Michigan Property and Casualty Producer License as well as being a Certified Automobile Subrogation Arbitrator. She also received her Associate in General Insurance and Associate in Insurance Services Designation from the National Institute. Jennifer is currently pursuing her Associate in Claims and Chartered Property Casualty Underwriter Designations and brings our agency and client base a strong background in risk assessment, coverage interpretation, and claims adjusting. Jennifer lives in Mount Pleasant with her husband and their daughter.

John Olson, CPCU, LIC

Vice President & CFO

(989) 817-4238

John joined the General Agency in 1993, after 10 years of Underwriting and Management experience with a large Regional Insurer. He currently serves as an agency owner and Chief Financial Officer. John earned his Bachelor of Science in Business Administration from Central Michigan University and has completed his Charter Property and Casualty Underwriter (CPCU) Designation in 1989. John holds a Michigan Property and Casualty Producer License, a Surplus Lines License and is also a Licensed Insurance Counselor. He is a member of the Society of CPCU, NE Michigan CPCU. He is a past board chair and board member of the Mt. Pleasant Area Chamber of Commerce and is currently on the board of the Michigan Association of Independent Agents and also serves on several committees. John has also served on several Insurance Company Agent Advisery boards.

Julie Stephens, AAI

Commercial Lines - Account Executive

(989) 817-4245

Julie began working for the General Agency Company in 2005 and brings a strong customer service background of more than 30 years industry experience. As a Commercial Lines Account Executive, Julie has advanced product knowledge and also serves on multiple agency committee projects. Julie holds the Michigan Property and Casualty Producer License, the Accredited Adviser in Insurance Designation.

Kathy Dean, AIT

Account Executive

Kathy Dean has been with the General Agency Company since 1997. She has both Personal and Commercial Insurance experience and works in our Commercial Department. Kathy received her formal education from Mid Michigan College, holds a Michigan Property and Casualty Producer License and the Associate's in Information Technology Designation.

Kennedy Blackburn

Student Intern

Kennedy joined the General Agency team in June of 2020 as an intern. She is an Insurance and Risk Management student at Olivet College who is working towards obtaining her Michigan Property and Casualty Producer License as well as her degree in insurance. Kennedy plans to graduate in the fall of 2022 and is excited to use her knowledge from the agency along with the education she is receiving to keep growing within the insurance industry.

Lesley Elias, CISR, CPIA

Personal Lines Agent

(989) 817-4252

Lesley Elias began her insurance career in June 1998 and joined the General Agency Company in February 2007.  She began as an Account Executive and is now the Personal Lines New Business Agent.  Lesley currently holds her Michigan Property and Casualty Producer License as well as her Life License. She holds her Certified Insurance Service Representative and a Certified Professional Insurance Agent Designations. Lesley is from Beal City, where she still lives with her husband & 2 boys.

Luke Farrell

Employee Benefits Account Executive

(989) 817-4293

Luke Farrell joined the General Agency Company in 2020 as an Employee Benefits Account Executive. Luke graduated from Michigan State University with a bachelor’s degree in Finance and a minor in Economics. Luke holds a Michigan Accident, Life and Health producers license, has experience working in the insurance industry and looks forward to giving back to the community.

Nate Weisenburger, CAWC

Commercial Lines Agent

(989) 817-4271

Nathan Weisenburger joined the General Agency in 2013 as a Claims Account Executive. Nate attended Ferris State University and Central Michigan University, graduating from CMU with a Bachelor's Degree of Applied Arts with a focus on Entrepreneurship and Communications. Nate's background includes a focus in Manufacturing, Petroleum, and Energy including the Oil and Gas Industry. Nate is passionate about advising customers and potential clients of different ways to manage their risk and building a service platform to meet every business’s needs.

Sam Roose

Student Intern

Sam joined the General agency in 2020 as an Intern. Sam is currently enrolled at Olivet College where he is currently studying insurance and risk management. Sam looks forward to applying the skills and experience he gains from this internship when he graduates in 2023.

Suzanne Tilmann

Employee Benefits - Account Executive

(989) 817-4310

Suzanne Tilmann joined the General Agency team in November 2016 as an Employee Benefits Account Executive. Suzanne graduated from Central Michigan University with a Bachelor's of Science in Health Administration and has an extensive background in Health Care and Customer Service. Suzanne holds a Michigan Accident, Health and Life Producer License.

Zach Natzel

Marketing Intern

Zach Natzel joined the General Agency Company in 2019 as a Marketing Intern. Zach is currently enrolled at Central Michigan University where he is studying Marketing and Logistics Management. Zach looks forward to applying the knowledge and skills he has developed through his course work, while gaining valuable experience within his desired field.

Alicia Rodriguez

Commercial Lines Account Executive

(989) 817-4316

Alicia Rodriguez joined the team June 2020 as a full-time account executive. Alicia graduated from Northwood University with a Bachelor of Business Administration in Insurance and Risk Management. Alicia’s experience includes administrative support and customer service. Alicia looks forward to applying her knowledge and skills while continuing to develop her insurance career.

Bob Weisenburger

Board of Directors

(989) 817-4250

Bob Weisenburger is our previous chairman and president and currently serves on the Board of directors. Bob has over 38 years of experience in the insurance industry and a business degree from Central Michigan University. Bob primarily focuses on Personal and Business Life Insurance, investment Advisery and Retirement Planning. Bob became President of General Agency Company in 1994 after purchasing a majority of the agency from his father, Jack. Bob is an avid supporter of the Mt. Pleasant community and Central Michigan University. His passions are dedicated toward the ongoing success of the General Agency Company, the Isabella Community Sportsplex, his 40 year marriage, two children and his grandchildren.

Carmen France, CIC

Commercial Lines - Account Executive

(989) 817-4231

Carmen joined General Agency Company in September 2018 as a Commercial Lines Account Executive. Carmen has worked in the insurance industry for the majority of her career and brings the agency over 27 years of insurance experience. Carmen has completed her Certified Insurance Counselor Designation through the National Alliance and enjoys staying well informed and educated on those events which impact our industry. Carmen enjoys the outdoors and all the great ways we can enjoy this state.

Crystal Wild

Finance Assistant

(989) 817-4263

Crystal began with the General Agency Company as a Central Michigan University Student in 2000-2004 transitioning into full time from 2004-2006 after graduation and returned in 2010 as an Account Executive in Employee Benefits. She holds a Bachelor's of Science majoring in Finance and Political Science from CMU as well as a State of Michigan Accident, Health and Life Producer License.

Dani Montini-Hages, AAI, CIC

Commercial Lines Agent

(989) 817-4261

Dani joined the General Agency Company in 2004 as a Commercial Agent. She holds a Property and Casualty Producer License, and the Accredited Adviser of Insurance and Certified Insurance counselor Designations. Dani is a member of Central Michigan Association of Insurance Professionals, Mid Michigan College Business Advisery Committee, Eagle Village in Hersey Michigan Board Member, past Optimist Club member and a past president of the Clare Chamber of Commerce.

Emily Blackburn, LUTCF, AHIC, CCWS

Employee Benefits Agent

(989) 817-4251

Emily has been with the General Agency Company since 1995 and serves both as an Employee Benefits Agent as well as on the Agency Management team. Emily completed her formal education at Mid-Michigan College where she earned her Associates Degree in Business Administration and holds a Michigan Accident/Health and Life Insurance Producer License along with the Michigan Accident and Health Insurance Counselor license. Emily completed her Life Underwriter Training Council Fellow Designation through NAIFA and has served as the president for the local NAIFA Central Michigan chapter. She is currently a member of the Michigan Association of Health Underwriters and is active in community volunteer work with several organizations including the Pardee Cancer Center – Clare County, Junior Achievement and That Girl on Fire a girls youth empowerment group.  

Janet Heinrich

Personal Lines - Account Executive

(989) 817-4258

Janet joined the Personal Lines team in March 2017 as an Account Executive. She has worked in the insurance industry since 2010 as a Customer Service Representative, Agent Assistant and Office Manager. Janet holds a Michigan Property & Casualty License.

Jennifer Robinson

Commercial Lines - Account Executive

(989) 817-4265

Jennifer Robinson began working in the insurance industry in 2002 and joined the General Agency Company in 2013. Jennifer has worked as an Account Executive in Personal Lines, Benefits and most recently Commercial Lines. She currently holds a Michigan Property and Casualty License. She has performed as the front desk receptionist and training assistant as well. Collectively Jennifer has over 14 years of Customer Service experience. Jennifer is a Mid-Michigan College graduate carrying a dual major as well as being certified in Sales and Marketing.

Josh Jerome, CPCU, AU, API, AIC, AINS

Commercial Lines Agent

(989) 817-4243

Josh joined the Agency in 2017 after eight years in Claims and Underwriting at a large Regional Insurer. He has his Bachelor’s Degree from Northwood University in Marketing and Banking & Financial Management. Josh holds a Michigan Property and Casualty Producer License as well as the Chartered Property Casualty Underwriter, Associate in Commercial Underwriting, Associate in Personal Insurance, Associate in Claims, and Associate in General Insurance Designations. Josh is actively pursuing the Accredited Adviser in Insurance Designation. Josh married his wife, Courtney in 2012 and has two sons.

Karen Holmes

Employee Benefits Account Executive

(989) 817-4206

Karen Holmes joined the General Agency Company in 2019 and assists in customer support in the Employee Benefit Department. Karen completed her formal education at University of Maryland University College, specializing in accounting and business administration. Karen is also an Air Force retiree with 23 years of service. The combination of Karen’s work experience paired with her formal education compliments the agency’s mission to provide the very best to our customers.

Kelly Switzer, CISR

Risk Management & Claims Department Coordinator

(989) 817-4260

Kelly Switzer has been with General Agency since 1998, a key committee member in the implementation of the agency's in-house Claims Department where she continues to work today. Kelly serves as the Claims Department Coordinator overseeing all Agency Claims and Risk Management projects including assisting customers with utilization of any Agency Risk Management tools. Kelly holds her Property & Casualty License, the Certified Insurance Service Representative Designation through the National Alliance and is currently completing her AIC designation.

Laurie Roberson, CISR

Commercial Lines - Account Executive

Laurie has worked with the General Agency Company as an Account Executive since 1999 in both Personal Lines as well as the Commercial Lines Department where she currently serves our Select Business Unit. Laurie has been in the insurance industry since 1991 and holds a Michigan Property and Casualty Producer License as well as the Certified Insurance Service Representative Designation from the National Alliance.

Lindsay Ley, CISR

Employee Benefits Agent

(989) 817-4289

Lindsay joined the General Agency Company in July 2015 specializing in Commercial Lines as an Account Executive. Lindsay brings with her a Bachelor's of Applied Arts degree from Central Michigan University with a major in Entrepreneurship, and a minor in General Business. Lindsay has several years of working in both the Insurance Business and Financial Services and holds several Producer Licenses which include; Property & Casualty; Accident, Health and Life and Variable Annuities.

Mick Natzel, Jr., CLCS

Commercial Lines Agent

(989) 817-4257

Mick entered the insurance industry in 2007, when he joined the General Agency as a Commercial Lines Agent. Mick is a Central Michigan graduate, holding a Bachelor of Education degree. Mick serves both as a Commercial Lines Agent as well as on the Agency Management Team. Mick holds the Michigan Property and Casualty Producer License and maintains a Commercial Lines Coverage Specialist Designation.

Rebecca Robertson

Employee Benefit Department Coordinator

(989) 817-4308

Rebecca joined General Agency in 2018 and serves as the agency’s Human Resource and Compliance Coordinator. Rebecca’s career includes Human Resource Management and over 20 years of Management experience. She holds her Michigan Accident, Health and Life Producer License Rebecca graduated from Western Michigan University with a Bachelor of Science Degree. She enjoys volunteering and community service throughout the Mt. Pleasant Community

Samantha Adams, CISR

Personal Lines - Account Executive

(989) 817-4270

Samantha joined the General Agency team in 2015 as a Personal Lines Account Executive and assists with the agency social media. She holds her Property & Casualty License and Certified Insurance Service Representative Designation. Samantha earned her Associate's Degree majoring in Business Information Systems from Mid Michigan College and her Bachelor’s Degree in Law & Economics in December of 2013. In addition to her formal legal and business education, Samantha has a strong background in the Finance Industry and exemplary Customer Service skills.

Tracy Schultz, CIC, CISR

Commercial Lines - Account Executive

(989) 817-4244

Tracy Schultz joined the General Agency Company in 2000 and has worked in both the Personal Lines and Commercial Lines Departments, currently serving as a Commercial Lines Account Executive. Tracy holds a Michigan Property and Casualty Producer License, the Certified Insurance Counselor Designation, and is pursuing the Certified Risk Managers Designation. Tracy actively serves on the board of directors for the Mid Michigan Human Resource Association and is a past member of the International Association of Insurance Professionals.

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